Inductive Automation Australia

How can we help?

Browse Categories

Need to speak to us?

Inductive Automation is dedicated to providing our customers with high quality product support.
Read our Support Policy for more information.

Web

Monday to Friday
8 a.m. - 5 p.m. AEST
Submit and track your support ticket through our web portal.

Submit a request

Community

7 days a week
24 hours a day
Get answers and engage with our passionate Ignition Community.

Ask Community

Our telephone support is often enhanced by the use of GoToAssist, which lets our representatives see your issue live, reducing incident resolution times to a minimum. We also offer additional technical support options to our BasicCare, TotalCare and PriorityCare customers including expedited phone support.

See which support plan is best for you.

Ignition User Manual

Robust documentation for current and previous versions of Ignition available online.
View User Manual

Ignition Activation

Activate your Ignition system, or unactivate a license and move it to a new server.
Activate / Unactivate
Other documentation
Cirrus Link, Sepasoft

Other Ways to Get Help

Explore Inductive Automation’s expansive resource library.
Read, watch, and listen to online training, product videos, podcasts and more

Inductive University Icon

Inductive University

Explore hundreds of free online training videos
Ignition Training Icon

Ignition Training

Sign-up for in-person, on-site, or virtual instruction
Technical Guides Icon

Technical Guides

Expand your knowledge with technical guides
Case Studies Icon

Case Studies

See how Ignition is used around the world
Customer Projects Icon

Customer Projects

Explore award-winning Ignition project
Ignition Conference Icon

Ignition Conference

Attend the annual Ignition Community Conference
Videos Icon

Videos

Watch and learn about Ignition and the industry
Webinars Icon

Webinars

Explore hundreds of free online training videos
Blog Icon

Blog

Ideas, tips, updates and thought-leadership
Close

Technical Support

USA Toll-Free

1-800-266-7798

International

1-916-456-1045

Partner Support

Cirrus Link MQTT Module Support

1-844-924-7787

Sepasoft MES Module Support

1-800-207-5506

Emergency Support

After-Hours Number

1-916-251-1033